At FlySupports.com, we aim to ensure a smooth and transparent refund process for all users. Please read our refund policy carefully.
1. Refund Eligibility
Refunds are subject to the fare rules and cancellation policies of the respective airline. Not all tickets are refundable. Some low-cost or promotional fares may be non-refundable.
2. Refund Process
Customers must request a refund through our customer support team via email or phone.
Once the airline confirms the refund eligibility, FlySupports.com will initiate the refund.
Processing time may vary from 7 to 21 business days, depending on the airline and payment processor.
3. Service Fees
FlySupports.com may charge a service fee for handling cancellation and refund requests. This fee is in addition to any fees imposed by the airline.
4. Non-Refundable Situations
No-shows at the airport
Invalid travel documents (e.g., expired passport or visa)
Cancellation of non-refundable tickets
Incomplete or incorrect passenger information
5. Partial Refunds
In cases where only a portion of the trip is canceled, a partial refund may be applicable depending on the airline’s policy.
6. Flight Cancellations by Airline
If a flight is canceled by the airline, the refund will be processed as per the airline’s cancellation policy. Some airlines may offer credit vouchers instead of monetary refunds.
7. Chargebacks
If you initiate a chargeback through your bank or card issuer, please inform us. Unwarranted chargebacks without prior communication may lead to service suspension.
